Politica de expediere

1. Deliveries are made exclusively in Italy,Via Quitengo 35,Torino,cap 10154, to the postal address indicated by the user registered in the order form. It is understood that the address indicated by the user registered in the order form is considered as the shipping address and that this cannot under any circumstances be modified after the conclusion of the purchase procedure. The registered user is solely responsible for the shipping address provided. In order to avoid any fraud, the courier in charge of delivery reserves the right to verify the identity of the registered user by verifying an identity document certifying the coincidence between the order data and the payment data. For the same purpose, the registered user must provide a telephone number, preferably mobile, to be used during the transaction or shipment, as well as the indication of the name on the intercom or ringtone at the delivery address.

2. Delivery times are those indicated during the purchase process. In case of failure to indicate a precise delivery date, this will take place no later than 30 (thirty) days from confirmation of the order by Chic Thread.

3. Upon delivery of the Products to the designated courier, a shipping confirmation email will be sent to the registered user, containing, if possible, the tracking code to check the status of the shipment on the courier's website. Deliveries will be made from Monday to Friday, during normal working hours, excluding holidays.

4. Delivery is considered completed when the product is made available to the registered user at the address indicated in the order form. No deliveries upstairs.

5. In the event that delivery is prevented due to force majeure, Chic Thread cannot be held responsible under any circumstances.

6. In case of non-delivery or late delivery of the product, the registered user may submit a complaint to Chic Thread via email to the following address: contact@bdroppy.com, indicating the number and date. the order as indicated in the order confirmation email in addition to the data relating to the invoice for which it was issued. Chic Thread will examine the complaint and communicate the outcome to the Registered User as soon as possible and in any case within 30 (thirty) days from the date of submission of the complaint. If it appears that the non-delivery or delay thereof is attributable to Chic Thread and does not derive from the impossibility of delivery already resolved, fortuitous or due to causes of force majeure:

1. In case of non-delivery, Chic Thread will refund the sums paid by the registered User, as soon as possible and in any case within 30 (thirty) days from the delivery date. the application. The refund amount will be communicated via email and credited via the same payment method used by the registered user, unless otherwise agreed between the parties, or via voucher. However, it is understood that Chic Thread assumes no responsibility for delays in registering the refund, which depend on the payment method used by the registered user, by the Chic Thread itself or by the Registered User's banking institution. The possibility for the registered user to join ongoing commercial offers remains unchanged;
2. in case of delivery with a delay of more than 30 (thirty) days compared to the specific delivery time indicated on the Site or, where applicable, compared to the maximum term of 30 (thirty) days from the time following the sending of the order, if the registered user wishes to keep the purchased products, Chic Thread will reimburse the sums paid by the registered user for shipping costs, as soon as possible and in any case within 30 (thirty) hours. days from the date of submission of the complaint. If, however, the registered user does not wish to retain the products, the previous paragraph will apply.
   
   

   We ensure deliveries throughout Europe to the address you specified when placing your order. Please note the importance of checking your delivery address carefully before finalizing your order to avoid any delivery issues.

   We do everything we can to ensure that your package reaches you as quickly as possible and in the best conditions. For any questions or additional assistance, please do not hesitate to contact us.

   
   

   Shipping cost

   Weight	Europe*
   0-5 Kg	€5.90
   5-10 Kg	€9.90

   *Italy, Germany, Spain (Canary Island excluded), Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Luxembourg, Netherlands, Czech Republic, Hungary, Slovenia, Slovakia, Ireland, Latvia, Lithuania, Poland, Romania, Denmark, Portugal, Sweden, Greece, Malta